Frequently Asked Questions

Yes! We offer individual pieces as well as pack-of-12 (dozen) options on select items like tea lights and gift sets. For custom bulk orders — weddings, corporate gifting, Diwali gifting — please contact us directly on WhatsApp for special pricing.

Yes! COD is available on all orders. You can also pay via Google Pay or UPI for faster processing.

We primarily serve Surat city, Sachin, Bardoli, Navsari, Valsad, and surrounding towns in South Gujarat — with free delivery. We also ship across Gujarat and pan-India for a small delivery charge. Use the pincode checker on each product page to confirm availability.

Within Surat and Sachin: same day or next day. Rest of Gujarat: 2–3 business days. Pan-India: 5–7 business days.

We use 100% natural soy wax and beeswax — no paraffin, no synthetic additives. Our wicks are lead-free cotton. Fragrances are from essential oils and botanical extracts. Completely safe for indoor use in well-ventilated spaces.

No! Handmade candles are GST-exempt in India. The price shown on our website is exactly what you pay — no extra taxes at checkout.

Since candles are a consumable handmade product, we do not accept returns once used or opened. However, if your order arrives damaged or incorrect, please contact us within 48 hours with a photo and we will make it right. See our Return Policy for details.

Yes! We accept custom orders for personalised labels, custom fragrances, gift boxes, and corporate branding. Minimum order applies. WhatsApp us to discuss your requirements.

WhatsApp / Call: +91-9213507955  |  Email: tendoraretaileropcpvtltd@gmail.com
We are available 9 AM – 6 PM, Monday to Sunday.