At Trendora Retailers, we handcraft each candle fresh and pack it with care. We want you to be completely satisfied. Please read our policy before placing an order.
If your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery with a clear photo of the issue. We will arrange a replacement or refund at no extra cost to you.
Candles are consumable products. We do not accept returns or exchanges for candles that have been lit, used, or opened — unless they arrived defective. Fragrance preferences are personal and cannot be grounds for a return.
1. WhatsApp us at +91-9213507955 within 48 hours of receiving the order.
2. Share your order number and clear photos of the damaged/incorrect item.
3. Our team will respond within 24 hours with next steps.
Once your claim is verified, a refund or replacement will be processed within 3–5 business days. Refunds go to your original payment method (UPI/GPay). COD refunds are processed via bank transfer or UPI.
The following cannot be returned: candles that have been lit or used, gift sets that have been opened, items purchased during clearance sales marked as "Final Sale".
📱 WhatsApp: +91-9213507955
📧 Email: tendoraretaileropcpvtltd@gmail.com